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Privacy policy

Turismo do Porto e Norte de Portugal, E.R. acknowledges the importance of protecting the personal data of all those with whom it establishes contact and complies with all the requirements established by the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 - General Data Protection Regulation (GDPR)
The privacy policy described below ensures compliance with all rules and principles relating to the protection and processing of personal data and its security in accordance with the provisions of the General Data Protection Regulation (GDPR) - and any other applicable legislation on privacy and data protection.

1. Responsible for the processing


Turismo do Porto e Norte de Portugal, E.R. is the entity responsible for collecting and processing personal data.
Contacts:
Turismo do Porto e Norte de Portugal, E.R.
Castelo de Santiago da Barra
4900 - 360 - Viana do Castelo
Phone number: 258820 270
E-mail address: turismo@portoenorte.pt
Data Protection Officer:
E-mail address: epdportoenorte@portoenorte.pt

2. Personal data


“Information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; ”

3. Data subjects


Partner, Provider, Employee, or natural person to whom the data concerns to and who asks for information or requests to Turismo do Porto e Norte de Portugal, E.R.

4. Processing and sources of data


“ “Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;”

Turismo do Porto e Norte de Portugal, E.R. treats the personal data it receives within the scope of the mission and duties inherent to the institution's activity, the commercial relationship with providers and within the scope of compliance with applicable legal, regulatory and management obligations. Personal data can be collected through direct contact with the institution via post, through the promotional / institutional websites, through the Wi-Fi network and by express consent in response to contacts made by the institution.

Access to the information on the websites does not depend on making available personal information by users.
However, for making some services and / or information available it will be necessary to provide some personal data, and Turismo do Porto e Norte de Portugal, E.R. warns of this in the areas specified for this purpose.
In case of missing or incorrect data provision, Turismo do Porto e Norte de Portugal, E.R. will not be able to provide the requested service and / or information. The user is responsible for incorrect or inaccurate data.

5. Purpose of the processing


The processing of personal data is done with the express consent of the owner, for the explicit purpose to which he/her gave consent, namely for the disclosure of the institution's activities, for maintaining the relationship with private providers, for carrying out and processing requests and to respond to questions, suggestions or complaints.

6. Profiling


Turismo do Porto e Norte de Portugal, E.R. does not resort to profiling in the processing of personal data.

7. Access to data


Access to personal data provided by the data subject is internal and restricted to services that perform activities that involve the use / consultation of databases. Subcontractors who provide the maintenance, hosting and management of computer systems and equipment also have access, under the terms allowed by the legislation, which regulates the processing of personal data, these entities being obliged to keep confidentiality and guarantee security regarding personal data they have access to and cannot use them for other purposes.

As for requests for information or complaints, they may be forwarded to other entities more qualified to provide the clarification or assistance requested. Everything is sent individually and with the knowledge of the data subject.

8. Data storage


Turismo do Porto e Norte de Portugal, E.R. will store your data for the period necessary to pursue the purposes for which it was collected, according to legal imperatives or for the benefit of the public interest as specified in paragraph e) of paragraph 1 of Article 6 of the GDPR.

9. Communication and data transfer


The data collected is not transferred to third countries or international organisations.

10. Rights of data subjects


Turismo do Porto e Norte de Portugal, E.R. guarantees all rights to the data subject with regard to its data processing, in accordance with the GDPR, namely: the right to information, the right to rectify your data, the right to erasure, the right to restrict processing, the right to object and the right to data portability.

It is also possible, at any time, to request a copy of the consents granted.

11. Protection of personal data


Turismo do Porto e Norte de Portugal, E.R. fully respects the right to privacy of data subjects by using security systems, rules and other procedures, in order to guarantee the protection of personal data, as well as to prevent unauthorised access to them, misuse, disclosure, loss or destruction.

12. Cookies policy


Turismo do Porto e Norte de Portugal, E.R. uses cookies that help provide a better experience to the users of our websites. By continuing your visit on the websites, you agree to the use of cookies.

To ensure that we provide the best browsing experience possible to anyone who accesses websites owned by Turismo do Porto e Norte de Portugal, E.R., our server uses cookies, which are small information files, in order to collect and store information. If you wish, you can at any time disable this option directly on your browser, bearing in mind that this will limit access to certain areas, as well as getting personalised information.

12.1 What Cookies does the website https://feelthecall.pt/ use?


The table below shows the types of cookies used and their purpose:

Cookie name Provider Duration Purpose
_ga Google Analytics 2 years Used to distinguish users regarding the internal ID. Personal data is not collected.
_gid Google Analytics 24 hours Used to distinguish users regarding the internal ID. Personal data is not collected.
_gat Google Analytics Session Used to throttle the request rate.
__livechat livechatinc.com 3 years User Variable. Enables LiveChat.


13. Institutional data - property rights


All the contents of the websites owned by Turismo do Porto e Norte de Portugal, E.R., namely, texts, photographs, images, illustrations, brands, logos, advertising, audio or video materials, web design and the software or any other distinctive signs susceptible of commercial and industrial use, are protected under the general terms of law and by the legislation on intellectual and industrial property, copyright and related rights, and cannot be used outside the websites without the institution's prior written consent.

However, the user can download or copy the contents of the websites strictly for his/her personal use.

The use of websites for illegal purposes or for purposes that may be considered unworthy of the image of Turismo do Porto e Norte de Portugal, E.R. are forbidden.

Usurpation, counterfeiting, use of usurped or counterfeit content, illegitimate identification and unfair competition are criminally punishable.

Turismo do Porto e Norte de Portugal, E.R., reserves the right to take legal action against the authors of any copy, reproduction or other unauthorised use of the website content by third parties.

14. Changes to the Privacy Policy


Turismo do Porto e Norte de Portugal, E.R. may change the privacy policy at any time and without prior notice. The changes will be duly published on the institution's websites.